Follow Up Boss round robin
Round robin that knows who is working today.
Follow Up Boss round robin hands leads out in turn to everyone in the group. Oncall decides who is in that group each day, so leads only reach agents who are actually on call.
The problem with plain round robin
Round robin is fair on paper. Every agent in the group gets the next lead in line. But the group does not know that Sarah is at a closing, Marcus is on vacation, and Dev took the weekend off.
So a fresh lead lands with someone who cannot call back for hours. Speed to lead is gone, and nobody can say whose lead it really was.
- Leads go to agents who are away, asleep, or busy
- Someone has to edit the group by hand every time plans change
- Days off live in a group chat instead of the system
How Oncall fixes it without replacing anything
You keep Follow Up Boss and the round robin or first to claim setup your team already uses. Oncall builds a lead routing calendar from your agents' availability, then updates one Follow Up Boss group every day to match whoever is on call.
Point your lead sources at that group once. From then on, new leads follow the calendar on their own.
- Connect Follow Up Boss once and your agents come in automatically
- Agents mark days off from their phone with a one tap link
- The group updates itself, so nobody edits it by hand
- Cancel any time and Follow Up Boss keeps working as before
Fair for agents, clear for the team leader
Oncall balances on call days evenly across the month, lets agents trade days with a one tap coverage request, and flags any day nobody could cover. At month end you get a report of how leads spread across the team.
Common questions
- Does Oncall replace round robin in Follow Up Boss?
- No. Round robin keeps running inside Follow Up Boss. Oncall only controls who is in the lead group on each day, so the rotation skips agents who are not on call.
- Do I need to change my lead sources?
- Once. You point your lead sources at the single group Oncall manages. After that, nothing changes day to day.
- What happens if an agent can't make their day?
- They post a coverage request and every eligible coworker gets a one tap link to claim the day. The first to accept takes it, and the group updates to match.
- How long does setup take?
- About ten minutes. Connect Follow Up Boss, pick your agents, and Oncall builds the first month for you.
- How much does it cost?
- $150 a month per brokerage with unlimited agents. There is no card needed for your first week.
Every lead. Answered.
$150 a month for the whole brokerage, unlimited agents. No card for your first week. Cancel anytime.